Frequently Asked Questions | Our Policies
We are committed to providing a pleasant shopping experience. Here are our policies and answers to frequently asked questions:
Prints on Fabric and Wallpaper
Margaret’s repeat surface pattern designs are available as fabric, wallpaper, and items like bedding, table accessories, and more. Visit her Mindful Motifs Spoonflower Shop for details.
Our Tiles, Trays, and Wood Décor
We produce our tiles, trays, and other wood décor items in our studio. Here are our policies:
Contents
Placing Orders
We like to engage directly with our customers. To place an order, please contact us by phone or email and tell us what your are interested in purchasing. We will respond as quickly as possible. Then we can arrange shipping or local pick up and email you an invoice payable via PayPal or credit card.
Wholesale Pricing
We are happy to work with fellow artists and businesses. Please contact us to discuss wholesale pricing.
Turnaround Times
In-stock items are usually shipped within two business days. However, our pieces are often made on-demand. In these instances, we strive to ship orders within two weeks based on the demand and availability of materials. Custom orders may take longer. Please contact us to discuss your needs.
Shipping
Our tiles and wood décor pieces are shipped via UPS or USPS. We will send you tracking information via email once your order ships.
Returns
We gladly accept returns, exchanges, and cancellations of orders, provided the following conditions are met:
- Contact us within 7 days of delivery
- Ship items back to us within 14 days of delivery
- Or request a cancellation before item has shipped
Custom or personalized orders usually cannot be returned unless they arrive damaged or defective. However, in some instances, we may consider accepting a return for a partial refund. Contact us to discuss your concerns.
You are responsible for return shipping costs. If a non-damaged item is not returned in its original condition, you are responsible for any loss in value.
Damages
If your order is damaged when received, please keep all packaging, and contact us for further instructions.
Tile Specs
Size
We offer Unisub® hardboard photo tiles with a glossy finish in the following size:
- 2 x 2 x .25 inches (magnet size)
We offer Bison® or Iron Clad ceramic photo tiles with a matte finish in the following sizes:
- 4.25 x 4.25 x .25 inches (coaster size)
- 6 x 6 x.25 inches (trivet size)
How We Make Our Tiles
We produce our tiles with a dye sublimation imprinting process. The term sublimation refers to the transition of a substance from a solid state directly to a gas when subjected to heat and pressure.
We use quality hardboard and ceramic tiles treated with a durable polymer coating. Images are printed with special sublimation transfer inks onto transfer paper and then infused into the tile using a heat press.
The process creates a vivid, permanent, waterproof image.
Contact us with additional questions.
How You Can Use Our Tiles
You can use our hardboard tiles as magnets and mini framed gifts. Our ceramic tiles can be used as coasters, trivets, or as decorative pieces. You can also use them as wall tile in shower and backsplash applications.
(Note: In most instances our photo tiles are resilient, but they are vulnerable to scratches from sharp objects and fading from direct sunlight or continuous high temps. Use an unsanded grout for traditional interior applications and avoid permanent outdoor installations.)
Contact us with additional questions.